Serious Illness Conversation Training

Cost: FREE

Language: English

Application: Required, as spots are limited

Location: Online

Who this course is for: Healthcare clinical staff in the Champlain Region of Eastern Ontario

Doctor completing checklist while talking to patient

Course description

These interactive sessions increase confidence in your ability to lead serious illness conversations.

Using cases and standardized patients, participants will practice newly learned skills in small groups. Each will receive tailored feedback from coaches to improve conversation skills, focusing on serious illness conversations.


  • Certificates of attendance are provided.


  • Courses have a limited number of spots available, so you must apply to be considered.
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Who is this course for?

Healthcare clinical staff in the Champlain Region who are currently involved with having Goals of Care conversations with patients.

This includes physicians, nurses, social workers, RNs, and RPNs.

Course topics

This training will focus on:

  • structured conversation guides to feel increased confidence in your ability to lead serious illness conversations
  • skills that enhance empathetic communication
  • initiating early advance care planning conversations
  • disclosing difficult news
  • discussing prognosis
  • responding to strong emotion
  • handling conflict
  • talking about dying
Link for Thursday Evening Series course


"I feel more confident and comfortable entering difficult conversations with my patients.  I will give the patient more time to speak and feel their emotions fully.  I will focus on the patient's emotions and feelings before jumping ahead."

Training participant

"Talk less, listen more. I know there will be emotions that will bubble over. Instead of dreading it, I know now that this is an opening and builds a rapport to have further serious illness discussions."

Training participant

"Excellent. I was initially so nervous to speak up in the hot seat but am SO glad I did because I think I got way more out of the experience by engaging and being able to learn first hand."

Lien vers la page Web « La planification préalable des soins pour les professionnels de la santé »

Training participant

"I appreciated the support and encouragement from the leaders and felt no judgement by peers or anyone in the room if I wasn't saying 'exactly' the right things."


Training participant

Contact us

Contact us at for information on upcoming course dates or running a training session. 

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